WFM Senior Analyst, Forecasting Excellence

Become a part of Intact's innovative team as a WFM Senior Analyst, specializing in Long-Term Forecasting. This position offers hybrid flexibility and focuses on delivering valuable insights through data analysis.
As a senior analyst, you’ll be vital in producing reliable forecasts and collaborating with leadership to drive improvements in workforce planning. Your strong analysis skills and communication capabilities will significantly influence the organization’s strategic decisions and operational efficiency.
Key Responsibilities:
• Develop accurate long-term forecasts and capacity outlooks
• Maintain and refine forecasting methodologies and assumptions
• Identify trends and make data-supported recommendations
• Lead consultations to communicate forecast updates
• Enhance planning processes through strategic documentation
Requirements:
• Bachelor’s in a quantitative field or equivalent experience
• 5-7+ years in workforce forecasting within a contact cent...