WFS_535_Global CS_L2_Hyd 169065

Team Lead, ADP WorkForce Suite Application Support As a Team Lead for Application Support you will be working directly with our customers to troubleshoot their application issues. If you enjoy problem solving, working with complex software applications, and providing top-notch customer service to enterprise level clients around the world, then look no further! This is an excellent opportunity for a tech savvy, ambitious individual, to advance their skills in a fast-paced and fun environment. Responsibilities Work closely with the Global Support Leadership Team on high profile client projects and initiatives Assist with escalation management and case prioritization by monitoring support queues and coordinating remediation efforts Ongoing review of dashboards and reporting to identify and advise on trends in the business Work directly with customers to troubleshoot and resolve application/system issues efficiently to drive customer satisfaction Build relationships and trust with customer...