Wholesale Operations Specialist (Philippines)

About the job

As a Wholesale Operations Specialist, you will work closely with international partners and sales representatives to process, track, and manage orders from receipt through fulfillment and invoicing. This role ensures accuracy, timely execution, and smooth coordination with both internal teams and external partners to deliver excellent service. Responsibilities include order processing, back‐order management, handling customs purchase orders, and completing ad‑hoc tasks.

What you'll do

• Process and manage customer orders accurately through EDI and non‑EDI systems.
• Monitor order status and ensure timely fulfillment and delivery.
• Coordinate with sales, warehouse, logistics, and finance teams to resolve order issues.
• Handle order changes, cancellations, and returns efficiently.
• Investigate and resolve order discrepancies, shortages, and billing concerns.
• Support audits by providing accura...