Wine Store Manager: Elevate Customer Experience

Purpose

• To provide the best possible service to customers, thereby maximizing sales and profit
• To control and operate the store in accordance with company instructions, policies and procedures in order to minimize operating costs and maximise profits
• To ensure the staff employed at the store carry out duties effectively and in accordance with the job profile and company policy and procedures

Responsibilities

• Customer Relations / Selling Skills – Promotes a professional and quality level of customer service to existing and new customers; assesses and satisfies customers needs and queries / problems; identifies and maximizes selling opportunities; ensures staff give the required level of customer service; actively achieves Company KPIs
• Commercial and Business Acumen – Proactively seeks opportunities for increased business; awareness of competition; s...