Workforce Coordinator (WFM Scheduler/BPO/Onsite)

WORKFORCE COORDINATOR expansion at Carenet Health!

Eligibility: Filipino Citizens only

Work Set up: Onsite - Makati Circuit

Schedule: Core business hours is 9pm - 6am PHT but must be amenable to shifting schedule

The Workforce Coordinator serves as point of contact responsible for the effective engagement of Operations and Workforce team. This position requires understanding Client staffing needs and gaining support from Operations as well as influencing primarily agents and team leads outlook in workforce management by realizing their needs.

Responsibilities

• Maintains scheduling tool used for Engagement (Outbound) specialists.
• Create users and schedules for engagement specialists across multiple clients.
• Acts as a liaison between employees and payroll coordinators to ensure the smooth process of pay distribution.
• Compile employee time, production, and payroll d...