Workforce Management Analyst

***W2 Contract & LOCAL Candidates Only***

Title: Workforce Management Specialist

Location: On-site at Milwaukee, WI or Green Bay, WI or Chicago, IL

Duration: 12 Months

Hours: Flexible in a window of 7 AM – 5 PM

Description:

This individual will report to the Care Center Operations Senior Team Leader. Will primarily be responsible for forecasting, scheduling and real-time monitoring of Care Center Consultants and the interactions they handle across three internal locations and one vendor. This includes: forecasting calls, email and back-office volumes and workloads; vacation, and planning offline work including meetings, coaching sessions and training; implementing real-time management systems and procedures. Assisting Care Center Leadership, providing staffing support during weather events and outside re...