Workforce Management Analyst

Description
We are looking for a Workforce Management Analyst to support planning and performance analysis for operational teams in Minnetonka, Minnesota. This contract to hire opportunity is ideal for someone who can turn complex business data into reliable forecasts, staffing plans, and actionable recommendations. The role partners closely with leaders across functions such as enrollment, billing, reconciliation, and appeals and grievances to improve service performance and align resources with business needs.


Responsibilities:

• Create workload projections by analyzing historical patterns, business drivers, and anticipated changes that may affect demand.

• Develop staffing and capacity plans that balance service expectations, productivity assumptions, and budget considerations for assigned business areas.

• Maintain and refine workforce planning models by validating inputs, adjusting assumptions, and reconciling forecast outputs against ...