Workforce Management Specialist

Title: Workforce Management Specialist

Location: Milwaukee or Chicago or Green Bay.

Duration: 12 Months

This individual will report to the Care Center Operations Senior Team Leader. Will primarily be responsible for forecasting, scheduling and real time monitoring of Care Center Consultants and the interactions they handle across three internal locations and one vendor. This includes: forecasting calls, email and back-office volumes and workloads; vacation, and planning offline work including meetings, coaching sessions and training; implementing real time management systems and procedures. Assisting Care Center Leadership providing staffing support during weather events and outside regular Resource Planner business hours through a weekly on call rotation.

Essential Functions:

(50-70%) Manage allocation of Care Center Operations staff & other resources (300+ indi...