Workforce Management Specialist (Monetisation Integrity Ops)

About the team

The MI Workforce Management (WFM) team is essential to ensuring our operations are efficiently staffed and strategically aligned with TikTok's growth. As a key partner to Monetization Integrity Ops stakeholders, the Workforce Management Specialist is responsible for planning and optimizing workforce requirements across both in-house and vendor sites. By collaborating closely with internal teams and leveraging data-driven insights, you will continually drive improvements in performance, staffing models, and operational efficiency, making a significant impact on the overall success of our platform. Responsibilities:
- Act as key workforce business partner to stakeholders, encompassing planning for all workforce requirements of MI Operations, whether in-house or vendor sites; ensuring we have the right number of staff available at the right time.
- Partner with internal teams to agree required levels of Auto-Moderation to optimize human-review performance for b...