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Workforce (WFM) Scheduler | Work onsite - Cyberpark/Bohol/Davao

IBEX

Quezon City, Metro Manila, Philippines Full-time June 07, 2026
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Opportunity Description

Overview

The Workforce Scheduleris responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.

Responsibilities

Historical File:
  • Mechanize the collection of all historical data for trending – call volume, AHT, Service Level and shrinkage factors. Trending needs to be provided down to the interval level.
  • Normalize historical data for abnormal occurrences but document for trending that can be used to manage similar future situation
    • Trending:
  • Standardize the methods to be used for trending call volume, AHT, service level and Shrinkage
  • Customize the formulas by program as to historical data to be used for trending (4 weeks prior, 3 month...
    • Full-time Business Operations Specialists

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    Opportunity Details

    Location Quezon City, Metro Manila
    Country Philippines
    Type Full-time
    Category Business Operations Specialists
    Posted June 07, 2026
    Deadline July 17, 2026

    About IBEX

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    IBEX

    Quezon City, Philippines

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