Zendesk & Customer Systems Specialist

South Western News UK is searching for a key systems specialist to ensure the smooth operation of their Customer Interaction Management platform, Zendesk. This role involves daily management, configuration, and enhancements of the system in collaboration with the Performance Manager.

The ideal candidate will bring together technical expertise and customer operations, driving a seamless service delivery. Candidates should have strong problem-solving abilities and experience with Zendesk and IT frameworks.