ZFA / ZMV / PM - Customer Support Manager (m/w/d) - Remote options

Das sind wir:

We're shaping the future of dentistry: With our digital platform, we support dental practices in working more efficiently, relieving the burden on their teams, and improving patient care. Become part of our team and actively drive the digital transformation forward!

Wir bieten Dir:

• Flexible working (remote-first) & modern work culture
• Flat hierarchies and plenty of creative freedom
• Attractive salary & development opportunities
• Central office in Berlin (Ku'damm)
• A strong team with a real mission in healthcare.

Aufgaben:

• First point of contact for customer inquiries via telephone and ticketing system – with the aim of providing quick and solution-oriented help.
• Initial resolution and escalation management for complex technical and procedural inquiries
• Documentation and maintenance of the internal knowledge database and FAQ resources
• Analys...