z/OS & DFSMS Technical Support Professional – Entry Level

**Introduction**
Are you someone who enjoys solving puzzles, debugging complex systems, and diving deep into how things work?

Do you thrive in high-stakes environments where your analytical skills and curiosity make a real impact?

We’re looking for a z/OS & DFSMS Systems Support Engineer to join our global technical support team.

You’ll work with IBM’s enterprise clients to resolve complex issues in IBM z/OS environments, collaborating with development teams and growing into a subject matter expert by developing deep expertise in one or more technical areas within the z/OS operating system.

This is a deep technical support role —not a help desk or coding-heavy position — where your ability to think methodically, communicate clearly, and solve problems under pressure will be key.
**Your role and responsibilities**
Investigate client-reported issues and technical questions using tools such as dump reading, trace analysis, and system diagnostics. These...