Zscaler Service Edge Support Specialist

*Description*
Key Responsibilities
Provide Tier 2 support for Zscaler ZIA and ZPA incidents (access, performance, usability)
Troubleshoot traffic forwarding, authentication, and policy enforcement issues
Manage and resolve incident tickets; reduce backlog and prevent repeat issues
Support highseverity incidents and perform root cause analysis
Configure application segments and access policies for private resources
Collaborate with global teams (networking, client platforms, L1/L2 support)
Collect diagnostics (logs, packet captures) to support issue resolution
Create and maintain technical documentation (diagrams, SOPs, test plans)
Description:
Zscaler Security Service Edge Support Specialist - Understanding of Zero Trust security principles and technology such as Secure Service Edge (SSE) and Secure Access Service Edge (SASE) architectures. Hands-on experience with Zscaler ZIA (Internet Access), ZPA (Private Access), and ZDX (Digital ...